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Terms Of Use

This website glasstrophies.com.au is owned and operated by Photo Igloo Pty Ltd, a company duly incorporate in NSW, Australia, ACN 109 345 413.

Acceptance of terms and conditions 

By using this site the user agrees to accept and abide by the Terms and Conditions set forth in this agreement. These Terms and conditions shall be governed by and construed in accordance with the laws of the Australian State of NSW. The products offered for sale on this site are only available to individuals capable of entering into legally binding contracts. Any order placed by you via this site constitutes an offer by you to Photo Igloo Pty Ltd  to purchase a product or service for the price (Including delivery and other applicable charges) specified in this website at the time you place your order. No binding contract shall be formed unless Photo Igloo Pty Ltd communicates to you that it has accepted your order and payment has been confirmed. Photo Igloo Pty Ltd retains title to the goods you order until payment is received in full for those products. Photo Igloo Pty Ltd may revise or modify these Terms and Conditions from time to time and post such revisions on this page.

Uploaded images 

By using this site you agree to indemnify Photo Igloo Pty Ltd its affiliates, its directors and/or its agents of any responsibility relating to the legal ownership or copyright of any image/s or artwork/s that are uploaded or emailed by you to this website or via or email servers. You acknowledge that you either retain the copyright or have permission from the copyright owner for the images you are uploading. You agree not to transmit images or artworks that are deemed to be obscene, illegal, or defamatory.

Pricing & Currency 

Advertised prices for products and services are displayed in Australian dollars ($AUD). Prices are current at the time they are published.
If, in error, we have mistakenly under-priced an item, Photo Igloo P/L will not be liable to supply that item to you at the stated price once your order has gone through. Photo Igloo or its affiliates will notify you of the error, in this instance you have the option to cancel the order and your payment will be refunded in full, or alternatively you can continue with the order at the revised price.

Delivery 

For estimated delivery timeframes please refer to the delivery section of this website.

Delivery timeframes are an estimate only and cannot be guaranteed during promotional periods or peak seasons.
If due to unforseen circumstances Photo Igloo Pty Ltd is unable to supply the ordered goods, a representative of Photo Igloo Pty Ltd will notify the customer within three working days from the date of order. The customer will be given the option of a full refund or offered a credit to the full purchase amount towards another product within the glasstrophies.com.au range.

Damaged goods 

Photo Igloo always endeavours to securely package its goods for shipping. In the event that goods are damaged in transit, it will be at the sole discretion of photo igloo Pty Ltd as to whether a replacement product will be supplied. You must notify Photocrystal.com.au within 48 hours of receiving the damaged goods.

Refund Policy

In the rare event that you are unsatisfied with your order, you have the choice of having the goods re-produced or receiving a refund or credit. For an item to be re-produced, refunded or credited, please contact the glasstrophies.com.au customer service team within 7 days of receiving the goods to organise a Return authority. Please complete the return authority and return it with the goods in question. Please ensure goods are returned in their original condition and packaging.

Return postage cannot be refunded unless the return is due to a fault in the manufacturing process. In the event where a credit or refund is requested, please allow up to 7 days for the funds to be credited back to your credit card or credited to your glasstrophies.com.au account (depending on your preference).

An item cannot be re-produced, refunded, or a credit offered in the following circumstances;

a) Where the goods are returned to glasstrophies.com.au without an authorised return authority. 
b) Where the customer has required us to produce an item using poor quality or low resolution images - No refund or reprint will be offered in the instance where the image/s supplied by the customer are of poor quality. Glasstrophies.com.au will advise the customer when we think the images are not suitable for use. We will either request that a better image be supplied or suggest alternatives to improve the quality. If the customer still wishes to proceed with the poor quality images, we cannot guarantee the result and therefore no refund will be offered.
c) The customer hasn’t checked the proof correctly or approved a proof with spelling errors or omissions – It is the customer’s responsibility to thoroughly check the artwork proof for any errors including spelling mistakes or omissions. All orders will be produced as per the approved artwork. 

Limitation of liability 

The liability of Photo Igloo Pty. Ltd and or its affiliates or agents to the customer in connection with goods or services supplied pursuant to any of the non-excludable rights defined by law, any express warranty or otherwise, shall to the full extent allowed by law be limited to our options:
(a) in the case of service, to supplying the services again or paying the cost of having the service supplied again by us; and
(b) in the case of goods, to the replacement of the goods or the supply of equivalent goods from the glasstrophies.com.au range.
Photo Igloo Pty. Ltd and or its affiliates or agents shall not be liable to the customer for loss of profits or contracts or loss of use for any indirect or consequential loss whatsoever arising from negligence of the company, its servant's or agent's breach of contract or of statutory duty or otherwise howsoever.

Privacy 

Please refer to our Privacy policy listed on the website.

Promotions

In the instance where glasstrophies.com.au runs promotional offers that are limited to one use per customer, glasstrophies.com.au reserves the right to withdraw the promotion and cancel any related orders if we feel you have abused the terms of the offer by placing orders under multiple email addresses.

Validity and enforceability

If at anytime a clause/s is determined to be void or invalid within this terms of service document, it will not effect the validity of any remaining clauses set out in this terms of service agreement. 

GST 

A Goods & Services Tax (GST) of 10 per cent applies to most goods and services purchased within Australia. All prices listed on this website in Australian dollars are GST inclusive.

Copyright 

All content on this site (Including but not limited to graphics, logos, photos, text, software and other data) remains the property of Photo Igloo Pty Ltd. The material on this site is protected by the copyright laws of Australia and, through international treaties in other countries. No part of this site may be reproduced, copied or reused without the express written permission of Photo Igloo Pty Ltd 

Marketing Materials 

Information collected may be used to inform you of new products, services or special offers from glasstrophies.com.au. All marketing materials sent to you will include an option to opt out of future emails.

Why Choose GlassTrophies.com.au?

Unlike other trophy suppliers that try to be everything to everyone, at Glasstrophies.com.au we specialise in glass presentation pieces. Whether you are after a Glass award or trophy, a glass paperweight or a prestigious corporate gift, the team at glasstrophies.com.au can offer you the highest quality products, delivered on time and on budget. From our budget glass trophies all the way up to our custom glass awards, our extensive range and buying power ensures you will always get the right award for the right price.


  • Responsive
    In-House Team

  • Highest Quality
    Products

  • Specialist
    Manufacturers

  • Money Back
    Guarantee

  • Fast Production
    & Dispatch

  • Unbeatable
    Service
See what our customers are saying about us
  • Hi, I need to send you this to express my sincere appreciation, for the fantastic job you have done for me. I had trouble doing this online due to my businesses security protocols, but was able to do it over the phone and via email. Your phone support was impeccable, and for it to arrive on my doorstep 2 days later was unbelievable. Thank you to everyone involved in such a positive online experience, I will defiantly be a retu ...
    - C Nicholson
  • Good morning team, My order has arrived this morning I just wanted to say a huge thankyou You guys are amazing, and they are just beautiful I will be in touch to place more orders prior to Christmas  Regards Shelley H
    - Shelley H
  • We just wanted to say thank you for the beautiful crystal that you made of our daughter (the ballerina) She presented it to her ballet teacher today and we are all delighted with the result, thanks again William 
    - William
  • Greetings, I just wanted to thank you for your great customer service regarding this order. The crystal looks fantastic. Thank you again and I look forward to dealing with you again very soon. Regards, Geoff Z
    - Geoff Z
  • Thank you the crystal is beautiful.  Kerrie 
    - K Groves